Reduce water use
Stop unnecessary fixture use. If the flow is uncontrolled and the shutoff is safe to reach, reducing supply can limit additional discharge.
When water loss is active, the first goal is to limit avoidable damage and get the problem properly diagnosed. Use this guide for practical first steps and a phone-first service path.

Share the location of the symptom, recent changes in water use, pressure or sound, and whether the issue is still active. Professional diagnosis can separate a suspected slab leak from other possible causes before disruptive work begins.
Call +1 972-945-2624Safety comes first. If water is uncontrolled and it is safe to do so, reduce water use or use the main shutoff. Avoid electrical hazards and do not enter unsafe areas simply to reach a valve.
Stop unnecessary fixture use. If the flow is uncontrolled and the shutoff is safe to reach, reducing supply can limit additional discharge.
Keep children, pets and occupants away from unsafe or wet areas where slips, electrical hazards or structural concerns are possible.
Photograph visible moisture, flooring changes or damaged finishes and note when the symptom began.
Describe the active symptom, the location, any meter or pressure change and whether the water is still flowing.
Have the neighborhood, ZIP 75068, affected area and main symptom ready so the service conversation starts with useful facts.
Call nowAn active leak can still lead to different repair scopes. The team may consider localized repair, direct access, tunneling, rerouting or broader line work after diagnosis. The urgency changes how quickly the situation needs attention; it does not eliminate the need for a suitable repair method.
Open only the area needed to reach a confirmed leak and repair the affected section.
Create targeted interior access when the leak is located under finished space and another access route is not practical.
Create access from outside the structure when site conditions make tunneling appropriate.
An active uncontrolled leak or rapidly worsening water loss deserves prompt attention. A suspected intermittent problem still needs diagnosis, but the urgency depends on the circumstances.
If there is uncontrolled flow and it is safe to do so, reducing supply can limit additional water discharge. Do not risk injury to access the valve.
No. The first goal is to understand the leak and minimize avoidable disruption.
Policy requirements differ. Document the conditions and review your policy; also act reasonably to reduce ongoing damage when safe.
Only advertise 24/7 availability when the actual service operation has been verified.
Move from the question you have now to the next decision in the same topical cluster.
Call the local phone line to discuss the symptoms, location and next practical step.
Call the local phone line to discuss the symptoms and the next practical step.